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USED TUTORING HOURS – Once the tutoring lesson has been completed, no refunds will be granted for that tutoring lesson. 

UNUSED TUTORING HOURS – If the client purchased a package at the discounted package rate but did not use all of the tutoring hours, the client may receive a refund for any unused hours; however, the used hours will be charged at the standard pay-as-you-go non-discounted rate that is advertised on the website at the time of the refund request. The client will also be charged for the refund processing fee which is 3% of the original purchase price. This refund request must be initiated within 60 days of purchase. 



TUTOR MATCH GUARANTEE – Prep For Success believes that it is important that the client matches well with the tutor. Therefore, if the client feels that their tutor is not a good fit, the client must let Prep For Success know within 24 hours of the first lesson, and they will be granted a complimentary one-hour lesson with a new tutor at no charge. Additionally, if the client is not satisfied with the service after receiving more than one lesson, Prep For Success will happily assign the client a new tutor at no cost at any point during the tutoring process; however, a complimentary lesson will not be granted as the 24 hour grace period after the first lesson has already past. 

SCORE GUARANTEE – Prep For Success does not have a score guarantee program. If the client takes the exam and does not improve or does not achieve their goal score, no refunds will be granted; However, the client will still have access to all of Prep For Success’ materials where they can continue studying.  



RESCHEDULE/CANCELATION POLICY – Sessions will be billed in full if canceled/rescheduled less than 24 hours before the planned session. However, prior to 24 hours before the tutoring lesson the client has the right to cancel/reschedule the planned lesson.  

NO-SHOW POLICY – If the client does not show for a planned tutoring lesson, they forfeit the lesson and are billed in full. If the client purchased a pre-paid package, the hours will be deducted from their package. 




At Prep For Success Tutors, we take privacy seriously and are committed to protecting the personal information of our users. This Privacy Policy outlines how we collect, use, and share opt-in information collected through our website.

Collection of Opt-In Information: We collect opt-in information from users through various forms on our website, including email subscriptions, contact forms, and event registration forms. This information may include, but is not limited to, names, email addresses, and phone numbers. We only collect opt-in information that is necessary for the purpose it was provided for.

Use of Opt-In Information: The opt-in information collected through our website is used to provide our users with the services they requested, such as email newsletters, event updates, and customer support. We may also use this information to personalize the user experience on our website and to improve our products and services.

Sharing of Opt-In Information: We do not sell, rent, or otherwise share opt-in information with third parties, unless we have the user’s explicit consent or are required to do so by law.

Data Security: We take appropriate technical and organizational measures to secure the opt-in information collected through our website from unauthorized access, use, disclosure, or destruction.

Changes to This Privacy Policy: We may modify this Privacy Policy from time to time to reflect changes in our privacy practices. If we make any changes, we will update this Privacy Policy and post the revised version on our website.

Contact Information: If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at 973-566-5379.