USED TUTORING HOURS – Once the tutoring lesson has been completed, no refunds will be granted for that tutoring lesson.
UNUSED TUTORING HOURS – If the client purchased a package at the discounted package rate but did not use all of the tutoring hours, the client may receive a refund for any unused hours; however, the used hours will be charged at the standard pay-as-you-go non-discounted rate that is advertised on the website at the time of the refund request. The client will also be charged for the refund processing fee which is 3% of the original purchase price. This refund request must be initiated within 60 days of purchase.
SATISFACTION GUARANTEE POLICY
SCORE GUARANTEE – Prep For Success does not have a score guarantee program. If the client takes the exam and does not improve or does not achieve their goal score, no refunds will be granted; However, the client will still have access to all of Prep For Success’ materials where they can continue studying.
RESCHEDULE/CANCELATION POLICY – Sessions will be billed in full if canceled/rescheduled less than 24 hours before the planned session. However, prior to 24 hours before the tutoring lesson the client has the right to cancel/reschedule the planned lesson.
NO-SHOW POLICY – If the client does not show for a planned tutoring lesson, they forfeit the lesson and are billed in full. If the client purchased a pre-paid package, the hours will be deducted from their package.
Collection of Opt-In Information: We collect opt-in information from users through various forms on our website, including email subscriptions, contact forms, and event registration forms. This information may include, but is not limited to, names, email addresses, and phone numbers. We only collect opt-in information that is necessary for the purpose it was provided for.
Use of Opt-In Information: The opt-in information collected through our website is used to provide our users with the services they requested, such as email newsletters, event updates, and customer support. We may also use this information to personalize the user experience on our website and to improve our products and services.
Sharing of Opt-In Information: We do not sell, rent, or otherwise share opt-in information with third parties, unless we have the user’s explicit consent or are required to do so by law.
Data Security: We take appropriate technical and organizational measures to secure the opt-in information collected through our website from unauthorized access, use, disclosure, or destruction.